Your customer's first impression of your business is very important. That first call can significantly influence a potential client's impression they receive regarding your company image With the Syspine Digital Operator Phone System, your small business will appear, and perform, like a much larger enterprise.
Use the Automated Receptionist to answer and re-direct calls after hours or anytime the designated operator is busy on other calls. You can customize the automated greetings, responses, and prompts that callers will hear when they navigate the phone system. You can record answers to questions that callers frequently ask the Automated Receptionist, such as "What are your business hours?"
With Response Point voice recognition and text-to-speech capability, small business can deliver a big company experience at a fraction of the cost for typical IVR applications deployed at larger enterprises.
With Speech Recognition your customers can just say the name or department they are looking for. No need to know or dial extensions for lists or work through confusing and cumbersome menus to be connected to the person or group you want. This pulls out the fact that speech recognition is more than just the common asked questions and drives to the benefit of Response Point.
2. Lower Total Cost of Ownership (TCO)
Syspine Digital Operator Phone System provides you great value for your small business, not only improving business communications but also cutting costs by placing calls over the Internet.
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The Syspine Digital Operator Phone System is shipped with Microsoft Response Point software that supports up to 50 desktops license free.
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The Syspine IP PBX and IP phones plug in to your existing LAN cabling and can be installed with the existing PCs.
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Response Point is designed for the average business owner to handle the Moves, Adds and Changes (MAC) without the hassle or additional expense normally associated with operating your own office phone system.
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Since the Syspine IP PBX is "future proof", there is no additional hardware required to add SIP trunks which use the broadband internet connection. And new feature releases are available by downloading over your internet connection!
Small businesses with 10 to 19 employees can save an average of $8,000 in the first year alone by investing in an IP-based phone system from Syspine*. By replacing or supplementing your analog phone lines with bundled VoIP service from a Microsoft Response Point certified service provider, you can substantially lower your long distance costs and monthly service fees. See Syspine partnered VoIP service provider. *(source: AMI-Partners June 2007)
3. Installation and maintenance costs are reduced
Unlike other traditional IP PBX phone systems, Syspine Digital Operator Phone System provides familiar-looking Microsoft PC step by step set up screens (GUIs) for installation and maintenance. The Easy-to-follow configuration wizards of Microsoft Response Point software help guide configuring users, phones, voice service, and performing future device firmware upgrades by walking through previously complex administrative task-- one step at a time.
For the system administrator, Response Point Administrator can make the system set up and phone changes a snap! The Syspine DOS-A50 base unit also has a unique LCD monitor and convenient diagnostic LEDs for trouble-shooting. With Syspine hardware and Microsoft Response Point software, you are always in control.
For the individual user, the Response Point Assistant takes the mystery and confusion out of getting your phone to work intelligently your PC. With RP Assistant, each user can configure individual preferences, click-to-call contacts, and view call and station status of the business.
4. Respond quickly and professionally to customers
Response Point phone system software helps ensure VIP treatment for your callers. Incoming calls get answered faster, and customers can reach the people they need without remembering confusing extension numbers. The result is improved customer satisfaction.
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The Automated Receptionist smoothly routes calls to the right people and can answer common questions about your business, such as hours and location.
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Calls are transferred easily - between employees or departments - and unanswered parked calls get re-routed back to the receptionist so wait times are minimized.
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Screen pop-ups reveal details about incoming callers, allowing more personalized service, and the Bypass Receptionist feature lets you specify which callers can ring employees directly.
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The Call history function empowers you to monitor and maximize responsiveness, customer service, and productivity. You can get complete details on each and every call, and export to Microsoft Office Excel for analysis.
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Click to call makes it easy to find and connect with both internal and external contacts. To place a call, simply click the contact's name.
5. Make calls and access features by simply speaking
With Response Point phone system software, all it takes is a push of the blue button. When prompted by Response Point, just say what you want Response Point to do.
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Voice dialing enables hands-free voice-activated commands to dial, transfer, retrieve, park, and page calls eliminating the need to memorize and press numerous key sequences. You can just say, "Call Ted," or "Transfer my call to Ted."
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With Text-To-Speech, you don't even have to make your own personal voice mail recordings for your extension.
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Outside callers can reach you by speaking your name, nickname, or associated call group/function name.
6. Stay connected with Unified Communications
Syspine Response Point phone system allows you to receive and place customer calls away from the office with ease. With employees freed from their desks - but still accessible - productivity is maximized.
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Call forwarding enables effortless mobility for employees on the go so callers can reach employees wherever they are.
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Access and store contacts with ease using Microsoft Office Outlook business contacts.
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Voicemail messages can be sent through e-mail, enabling mobile users to receive instant notification while on the go.
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Because installation is so quick and simple, you can move to a new office location with minimal interruption in customer service.
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With VPN access, remote office workers can be part of the main office and share the same phone lines and Response Point features.
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Ring all the phones in designated departments for improved customer response times.
7. Small, compact and quiet
Most small businesses don't have a server room to locate office equipment, so they probably put a copy machine, a printer, or a phone system in the hallway or on a desk. Syspine carefully considered your needs to make the Digital Operator Phone System (DOS-A50) the ideal all-in-one phone system solution. By putting all of the IP PBX system hardware and connections into one compact, desktop or wall mounted enclosure the need for a dedicated climate controlled equipment room is eliminated.
8. Future Proof Software Technology
The Syspine A50 base unit is actually an XP-embedded server powered by Microsoft Response Point software. Employing advanced IP design and downloading of new features from the Internet can make your Syspine hardware "future proof". So your Syspine phone system can provide years of service without worry of becoming obsolete.
9. Syspine -- The Mark of Quality
Industry research shows that downtime and reliability are the top concerns for any small business when making a decision to purchase a new phone system. With Syspine's mark of quality, you are insured your IP PBX phone system meets industry standards of safety and certification and is ready 24/7. Critical areas of testing include temperature, humidity, power, shock, vibration, and acoustic testing. Moreover, Syspine Digital Operator Phone System has been recognized for best of class in design innovation and excellence best by many of the telecom industry's leading publications.
10. Customer Care
Syspine provides multi-level support for its authorized resellers and small business customers. Pre-sale support may include any of the following recommended sources of information by email to sales@syspine.com or on line, including live product training webcasts, white papers, FAQs, and downloaded spec sheets.
Post sale technical support is available by calling Syspine Customer Service toll free at 1-800-713-3386 or by email to support@syspine.com Syspine Customer Service hours are Monday-Friday from 8am-9pm EST. Syspine encourages its customers to consider the benefits of retaining the services of Syspine authorized resellers who can assist during the installation or upgrades to the Response Point phone system, managing the VOIP service and in solving Local Area Network issues that may arise from time to time. Of course, if you have any questions that a local Microsoft certified Response Point reseller cannot resolve completely, you are always welcome to contact the Syspine Customer Service Center. We are here to help you!
