Your customer's first impression of your business is very important. That first call can significantly influence a potential client's impression they receive regarding yourcompanyimage With the Syspine Digital Operator Phone System A50 Plus, your small business will appear, and perform, like a much larger enterprise.
Use the Intelligent Operator auto attendant and built in VoiceMail system to answer and re-direct calls after hours or anytime the designated operator is busy on other calls. You can customize the automated greetings, responses, and prompts that callers will hear when they navigate the phone system. Provide one digit dialing to reach departments, agent groups, or extensions.
With the Syspine A50 Plus, small business can deliver a big company experience at a fraction of the cost for business and call center type applications deployed at larger enterprises. With Agent and Call Groups your customers are routed to the correct person quickly and efficiently, increasing your sales, support, and service levels. Calls can be queued with recorded announcements and can ring groups in up to 3 ways (all ring, sequential, or round robin).
2. Lower Total Cost of Ownership (TCO)
Syspine A50 Plus IP-PBX system provides you great value for your small business, not only improving business communications but also cutting costs by placing calls over the Internet.
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The Syspine A50 Plus is shipped with software that supports up to 50 desktops license free.
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The Syspine A50 Plus IP PBX and IP phones (Syspine and certain SIP Standards based) plug in to your existing LAN cabling and can be installed with the existing PCs.
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Designed for the average business owner to handle the Moves, Adds and Changes (MAC) without the hassle or additional expense normally associated with operating your own office phone system.
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Since the Syspine IP PBX is "future proof", there is no additional hardware or licensing costs required to add SIP trunks which use your broadband internet connection. New feature releases will be available by a simple download over your internet connection!
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Since you own and manage your own system, you enjoy additional savings over Hosted VoIP solutions which typically charge a monthly fee for every extension you connect and premium services for many of the standard features in your PBX such as Auto Attendant, Agent groups, Voicemail, 10 Party Conference rooms, etc.
Small businesses with 10 to 19 employees can save an average of $8,000 in the first year alone by investing in an IP-based phone system from Syspine*. By replacing or supplementing your analog phone lines with bundled VoIP service (SIP Trunks) you can substantially lower your long distance costs and monthly service fees. *(source: AMI-Partners June 2007)
3. Installation and maintenance costs are reduced
Unlike other traditional IP PBX phone systems, Syspine A50Plus provides familiar-looking PC Windows with step by step set up screens (GUIs) for installation and maintenance. The Easy-to-follow configuration wizards of the Syspine software help guide configuring users, phones, voice service, and performing future device firmware upgrades by walking through previously complex administrative task - one step at a time. Auto Configuration tools simplify your set up by configuring and installing Syspine devices on your system network.
System administrator software makes the system set up and phone changes a snap! The Syspine IP PBX also has a unique LCD monitor and convenient diagnostic LEDs for trouble-shooting. With Syspine intelligent and friendly hardware/software design, you are always in control.
4. Respond quickly and professionally to customers
The Syspine A50 Plus phone system software helps ensure VIP treatment for your callers. Incoming calls get answered faster, and customers can reach the people they need. The result is improved customer satisfaction.
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The Automated Receptionist smoothly routes calls to the right people. Day and night greetings are easily scheduled with simple single digit dial to reach departments, groups or extensions.
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Calls are transferred easily between employees or departments and unanswered parked calls get re-routed back to the receptionist so wait times are minimized.
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Call Agents can log in or out to improve customer service, support, response time, and to adjust for sudden changes or increases in calling patterns
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The Call history function empowers you to monitor and maximize responsiveness, customer service, and productivity. You can get complete details on each and every call, and export to Microsoft Office Excel for analysis.
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10 party Conference Bridges allow for managed, scheduled, or "on the fly" conferences of employees, customers, and vendors.
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Ring groups improve customer response time and set up to allow calls to ring everyone at the same time, sequentially, or based on next in line queuing.
With Syspine A50 Plus phone system, mobility and connectivity issues are simplified and resolved. Receive and place customer calls away from the office with ease. Whether launching a laptop/PC softphone, powering up a Smartphone application*, or forwarding calls to your cell or home phone your always connected.
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Road warriors, business travelers, and PC centric employees use the SP310 Softphone application to provide system phone extensions with full features to their laptop or PC.
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Remote office workers can be part of the main office and share the same phone lines and features.
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Smartphone applications will integrate mobility with popular Smartphone devices. Your Syspine office extension and all of its features available to you wherever and whenever your Smartphone is active.
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Call forwarding enables effortless mobility for employees on the go so callers can reach employees wherever they are.
*Smartphone applications (future)
6. Simplified Unified Communications
The Syspine A50 Plus phone system allows remote workers to be connected to the main system, sharing business lines for incoming and outgoing calls, being part of Agent and Call Groups, and using all of the system features. Simplify your message handling with the Syspine A50 Plus imbedded license free Voicemail. Whether you're an office or mobile worker Syspine A50 Plus Unified communications provide efficient and effective messages capabilities that are simple to use and keep you informed.
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Voicemail to Email messages sends voicemail messages to your Email box enabling mobile users to receive instant notification while on the go.
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Forward Voicemail to other mailboxes for notifications or information requests. Use Virtualmailboxes to customize routing and delivery of messages while providing mailbox access for non-office workers or guests.
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Remote office or home office workers can be connected via VoIP. Be part of the main office and share phone lines and features of the system…as if they were there.
7. Small, compact and quiet
Most small businesses don't have a server room to locate office equipment, so they probably put a copy machine, a printer, or a phone system in the hallway or on a desk. Syspine carefully considered your needs to make the A50Plus system the ideal all-in-one phone system solution. By putting all of the IP PBX system hardware and connections into one compact, fanless, desktop or wall mounted enclosure the need for a dedicated climate controlled equipment room is eliminated.
8. Future Proof Software Technology
The Syspine A50 Plus base unit is actually an XP-embedded server powered by an Asterisks based software. Employing advanced IP design and downloading of new features from the Internet can make your Syspine hardware "future proof". So your Syspine phone system can provide years of service without worry of becoming obsolete.
9. Syspine -- The Mark of Quality
Industry research shows that downtime and reliability are the top concerns for any small business when making a decision to purchase a new phone system. Syspine products are manufactured by Quanta Computer, the global volume leader in notebook PC design and manufacturing. With Syspine mark of quality, you are insured your VoIP phone system meets industry standards of safety and certification and is ready 24/7. Critical areas of testing include temperature, humidity, power, shock, vibration, and acoustic testing. Moreover, the Syspine phone system has been recognized for best of class in design innovation and excellence best by many of the telecom industry's leading publications.
10. Customer Care
Syspine provides multi-level support for its authorized resellers and small business customers. Pre-sale support may include any of the following recommended sources of information by email to sales@syspine.com or on line, including product training files, FAQs, and downloaded spec sheets.
Post sale technical support is available by calling Syspine Customer Service toll free at 1-800-713-3386 or by email to support@syspine.comSyspine Customer Service hours are Monday-Friday from 10:00 AM - 6:00 PM EST. Syspine encourages its customers to consider the benefits of retaining the services of Syspine authorized resellers who can assist during the installation or upgrades to the Syspine IP PBX phone system, managing the VoIP service and in solving Local Area Network issues that may arise from time to time. Of course, if you have any questions that a local Syspine certified reseller cannot resolve completely, you are always welcome to contact the Syspine Customer Service Center. We are here to help you!
